Refund policy

Thank you for shopping at Prasadhak.

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Returning of Goods

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will refund only the amount for the items purchased and not the shipping/courier charges, and/or any taxes applicable when goods were purchased.

To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will have to pay shipping charges for returned Goods (unless damaged or being replaced, as per our discretion) 

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

To start a return, you can contact us at admin@prasadhak.com. 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

501, Magnolia Annex Building, 11th road, Kalyani Nagar, Pune, Maharashtra, India - 411006

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@prasadhak.com.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale, discounts or part of any bundle/promotion cannot be refunded.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 7 days of delivery along with pictures of damaged goods at admin@prasadhak.com.

Exceptions / non-returnable items

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The 30 day period to return the Goods has passed.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you within 10 days once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@prasadhak.com.